Contact Us
Please Check Our FAQs for Questions First Related to Warranty and Returns. View Policies Here
Address
PO Box 123 , Kenosha, Wisconsin 53140
Phone
345brand@gmail.com
Warranty and Returns FAQ
Welcome to the 345 Brand FAQ section. Here, you’ll find answers to common questions about our warranty and return policies. We aim to provide clarity and support for your shopping experience.
What is your return policy?
We offer a 30-day return policy for items in new condition. Please ensure the product is unused and in its original packaging. The buyer is responsible for return shipping costs.
How do I initiate a return?
To start a return, please contact our customer service team at 345@345brand.com with your order details. We will guide you through the process and provide a return authorization if applicable.
Are there any items that cannot be returned?
Customized or personalized items are not eligible for return unless there is a defect. Please review your order carefully before confirming your purchase.
What is your warranty policy?
Our products come with a one-year warranty against manufacturing defects. If you encounter any issues, please reach out to us for assistance.
How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.
Can I exchange an item?
Exchanges are handled as new orders. Please return the unwanted item for a refund and place a new order for the desired product.
Who pays for return shipping?
The buyer is responsible for return shipping costs unless the return is due to a defect or error on our part.
What if my item is defective?
If you receive a defective item, please contact us immediately at 345@345brand.com. We will provide instructions for a replacement or refund.
How can I contact customer service?
You can reach our customer service team by emailing 345@345brand.com or calling (255) 352-6258 during business hours. We are here to help!